§1. Claims: In case you are not satisfied of the delivered product you can claim a partial or full refund of your payment up to 48 hours after the delivery is made. The claim must be sent as an e-mail message to [email protected] with arbitrary content, but a clear desire of compensation. It is advisable that a picture of the delivered product is attached in the e-mail. It will be certainly required at a later stage of the communication.

§2. Compensations: After we have receive the picture of the delivered bouquet, our team will estimate the size of the compensation and will contact you back. The amount will be refunded up to 24 hours, after we have contacted you.

§3. Full refunds: You have the right to claim a full refund of the amount paid for your order in case you are not satisfied of the delivered product. In that case our courier will visit the delivery address in order to take it back. The amount paid for the order will be refunded up to 24 hours, after the product is returned to our store.

§4.1. Right of claim: The right of claiming compensation has ONLY the person who has placed and respectively paid the order. The amount is refunded according to the payment method. If you have paid your order with your credit cards, the funds will be refunded to the same credit card.

§4.2. Order cancellation: You have the right to cancel your order according to the Terms described in part I General conditions of the present Terms.