TERMS OF DELIVERY
§1. Working hours: All orders are being shipped between 9am and 8pm EET. In rare cases we can perform earlier or later deliveries, but only after a confirmation from our customer service representative.
§2. Delivery date: You can select a specific date for the delivery of your order in the checkout process. PodariBuket is not responsible for incorrectly entered data.
§3. Delivery hour: You can select a specific time span, in which we will deliver your order. The possible ranges are between 9am and 1pm, between 1pm and 5pm and between 5pm and 8pm. The selection of a specific time span is possible only upon selecting a delivery date. Deliveries at a specific hour are not permitted, except on several occasions such as weddings, funerals etc, but solely after consulting a customer service representative.
§4. Delivery fee: The delivery fee is automatically calculated, based on the shipping locality you have chosen. This means its correct selection is obligatory. Orders with wrongfully selected shipping location will be cancelled, unless the correct delivery fee is paid, where applicable.
§5. Data needed for the delivery: It is mandatory condition for the rightful delivery of your order that you enter correctly your names, e-mail address, the names, address and phone of the recipient. DNTrade ltd is not responsible for untimely or failed delivery, when no correct data is provided. When no phone of the recipient is given, we will contact you to provide one. The phone of the recipient is used only in case that he is not on the address of delivery at delivery time etc. Our couriers will not call the recipient in advance for the surprise not to be spoiled. If no date of delivery is provided, we will deliver your order only after we contact you to clear that matter.
§6. Recipient absent: In case that the recipient is absent, our couriers will try to contact him on the phone number, you have provided in the order process and deliver the flowers on the current address of the recipient. In case that the phone given is not correct or not answering, we will try to deliver the flowers to neighbors or relatives or we will return the flowers back to our store and will try to contact you and the recipient. Note, that after the product is returned back to our store, you will be charged additional 5lv for each new attempt to deliver your order.
§7. Product absent: In case that a specific product or seasonal flower, needed to properly prepare your order is absent in our local store, we will contact you with a proposal for substitution of that product and the price differences will be covered by us. The delivery of your order will not be made, unless you accept that substitution or cancel your order.
§8. Anonymity: Our courier do not know who send the order and can not inform the recipient who are the flowers from. If you wish the recipient to be informed that you organized the surprise, please, enter your name in the greeting card message field.